Our Privacy Policy is updated from time to time, so please check our website regularly to ensure you are fully up to date with how we deal with the information you have provided to us.
Our emails are intended solely for the named addressee and may contain confidential information. If you have received a message in error, please send it back to us, and immediately and permanently delete it; do not use, copy or disclose the information contained in our message or in any attachment.
Anderson Hacking Privacy Policy in full.
Although reasonable precautions are taken to ensure our emails and any attachments are free from viruses, we make no representation or warranty as to the absence of viruses. Recipients should therefore scan emails and attachments for viruses; we cannot be held responsible for any failure to do so. If an email contains reference to properties for sale or rent, it always remains subject to contract and non-binding.
This Privacy and Cookies Policy applies www.AndersonHacking.com
whose Registered Office:- Suite 1, Invicta Business Centre, Monument Way, Orbital Park, Ashford, TN24 0HB
Registered No. VAT Reg No.196513385
(we, us and our).
This Privacy Policy explains what information we collect about you and when you visit our website, register to use our site and use our services and how we handle your information to ensure we protect your rights. Please read this Privacy Policy carefully to understand how we will treat your Personal Data.
This is because we are the organisation which (either acting alone or jointly with others) determines why and how your Personal Data is processed. By Personal Data, we mean information which, either by itself or when combined with other information that we hold or which is available to us, can be used to identify you, such as your name and address.
WHAT WE COLLECT
We collect certain information or data about you. The data that we collect will be in the form of:
- questions, queries, or feedback you leave, including your contact details such as name, personal or work-related email address if you contact us online via the Anderson Hacking Website or where you call us or visit us direct.
- your name, postcode, address, telephone number and email when you book a market appraisal on the Anderson Hacking Website.
- how you use the Anderson Hacking Website – for example which links you click on, your IP address and details of which version of web browser you used.
- information on how you use the site, using cookies and page tagging techniques which include information about your Internet Service Provider, your operating system, browser type, domain name, the Internet Protocol (IP) or MAC address of your computer (or other electronic Internet-enabled device), your access times, the Anderson Hacking page that brought you to us, the web pages you request and the date and time of those requests.
WEBSITE FORMS
We have several forms on our website to enable visitors to interact with our staff. These forms allow visitors to our website to book a market appraisal; carry out an online assessment of how much their property might be worth; get in touch and arrange a viewing of a property. In each case, the form completed by the visitor will be at the branch of Anderson Hacking- Billingham Farm, Udimore, East Sussex
We will never ask you to provide any ‘Special Categories of Personal Data’ when using the Anderson Hacking Website. This means information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning your health, sex life or sexual orientation. Should the be such a request- we will telephone you.
HOW WE RECEIVE YOUR INFORMATION
The information that we hold may be supplied by you directly to us by telephone, office visit, e-mail or via our website registration forms. We may also have information that has been supplied to us by third parties for marketing purposes where you have selected to have your information shared in this way. This may be where you have signed up to or made an enquiry through Rightmove, OnTheMarket, Zoopla or any similar property portal and your information is passed to us in connection with a property you are interested in, on that portal but which is managed by Anderson Hacking.
WHY WE NEED YOUR INFORMATION
We use your personal data, so that we can:
- Contact you;
- Register you to receive our services and provide you with our services;
- Analyse your personal preferences and personalise our services to you.
- Reply to any requests for information that you ask us for;
- Clarify any particular query.
- Resolve any problems with services that we may supply to you.
- Manage your account.
- Supply details of any product or service that we believe may meet your needs;
- Cross check any information that we receive with that held on our database; and
- Serve marketing information or updates about market conditions on a regular basis which we feel would be of interest or use to you.
HOW WE MAY USE THIS INFORMATION:
We primarily use your information in order to provide our services to you which include the following:
- Helping you to sell your property.
- Helping you to buy a property.
- Helping you let your property.
- Helping you rent a property.
- Providing Valuations and market appraisals.
- Helping you with land sales and acquisitions.
- Referring to our associated partners.
- Providing bespoke property searches.
To communicate with you,
- To validate your information (and in some cases match it against information that has been collected by other services.
- To comply with any legal obligation to which we are subject.
- Assisting you with leasehold enfranchisements.
- Providing strategic advice in relation to property matters.
- Referring you to a developer.
- Referring your details to a third-party reference checking service in order to let a property to you; or
- Referring your details to a third-party inventory clerk.
We sometimes run marketing campaigns which use the data we collect to target banners and adverts to you when you are on certain other websites (this is known as Digital Marketing Re-targeting). We do this by using a range of digital marketing networks and advert exchanges, and advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers. The banners and adverts you are served will be based on your previous visits to our website and which pages you landed on or clicked on.
OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION
The legal basis which relates to our use and other processing of your Personal Data under applicable Data Protection Laws may include (as relevant):
- Processing that is necessary for performance of a contract: This includes such things as administering and managing your account where you either sign up online with us, on the phone or in person and the services relating to that;
- Processing that is necessary for our own legitimate interests or those of third parties (including the other companies within the consortium) – such as:
– for management and audit of our business operations.
– for our own direct marketing communications which we send to you about our own products and services.
- Processing that is necessary to comply with a legal obligation – such as:
– to process your request for Personal Data or when you seek to exercise your rights under Data Protection Laws; or
– for compliance with legal and regulatory requirements.
- Processing that is based on your consent – such as:
– When we collect your data for our direct marketing communications about product and services available through Anderson Hacking or from other third parties such as our associated mortgage brokers.
– Where in very limited circumstances you provide us with special categories of data.
WHO DO WE SHARE YOUR INFORMATION WITH?
- Companies such as banks, solicitors, conveyancers.
- Third party property website portals such as Rightmove.
- Professional advisers.
- Our service providers who process and store data on our behalf.
- Third party testimonial gatherers.
- Third party e-communication providers
- Third party tenant referencing companies.
- Various contractors who require your information to carry out a service which will aid in the sale or let of your property such as inventory clerks, gas engineers, EPC clerks etc.
- Property Developers
At certain times we ask our clients to provide online testimonials or reviews about the service they have received Anderson Hacking.; this is done by FEEFO them contacting our clients by email on the email address we have provided to them. Please see Feefo’s terms & conditions relating to personal data www.feefo.com/en-GB/terms. At certain times these testimonials are used for other online or print marketing purposes. Anderson Hacking may pass on your Personal Data if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements.
We will not share your Personal Data with any other organisations for marketing outside of those listed above, market research or commercial purposes. We may share your personal data if our business, or substantially all its assets are acquired by a third party, (in which case personal information about players or marketing prospects might be one of the transferred assets).
At times, we pass on ‘non-personally identifiable information’ to third parties in order to collect statistical data for the purposes of online retargeting.
HOW LONG WE KEEP YOUR DATA
We will only retain your Personal Data for as long as necessary to fulfil the purposes for which it was initially gathered, and in line with any further choices you have indicated about how we should handle your Personal Data. This includes retaining it to comply with legal and regulatory requirements and in case of legal claims. We have a Retention and Destruction Schedule to ensure that we comply with the relevant legislation when processing your information.
The criteria we use to determine data retention periods for your Personal Data includes the following:
- retention in case of queries – for example, where you contact us to receive further information about the way we handle your data.
- retention in case of claims – for the period in which you might legally bring claims against us which can be 6 years.
- retention in accordance with legal and regulatory requirements – after your agreement with us has come to an end; and
- retention in relation to (repeat) purchase cycles in the property industry; and
- to stay in touch about your property requirements on an ongoing basis, where you have selected to receive these.
THIRD PARTY SITES
Third party internet sites and social media platforms that you can link through to from our website will not be covered by our Privacy Policy and Anderson Hacking accepts no responsibility or liability for any actions that these sites may perform. We advise that you should check the privacy policies of these sites and platforms where you use them.
YOUR RIGHTS IN RELATION TO YOUR INFORMATION
Your rights are as follows:
- the right to be informed about your Processing of your Personal Data.
- the right to have your Personal Data corrected if it is inaccurate and to have incomplete Personal Data completed.
- the right to object to Processing of your Personal Data.
- the right to restrict Processing of your Personal Data.
- the right to have your Personal Data erased (the “right to be forgotten”);
- the right to request access to your Personal Information and to obtain information about how we process it;
- the right to move, copy or transfer your Personal Data (“Data Portability Where you have provided your consent, for example to marketing, you are free at any time to withdraw your consent where that is relied upon as the lawful reason for Processing your Personal Data. To do this you will need to contact by telephone, email, writing, or in person, the branch of Anderson Hacking that you provided your Personal Data to, to withdraw your consent or click “unsubscribe” on the
direct marketing email you may have received. Please note that if you do withdraw your consent and there is no alternative lawful reason which justifies our Processing of your Personal Data for a particular purpose, it may mean that you cannot receive some marketing communications.
If you wish to change the information that we hold for you, please contact our office. If you wish to have your information removed from our database either permanently or temporarily, please advise the office with which you originally registered. Your information will be removed as soon as is practically possible.
SECURITY
Anderson Hacking are committed to having a high level of security in place to protect against the level of risk posed by the processing of Personal Data. When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems. While we take efforts to safeguard your Personal Data which are consistent with relevant Data Protection Laws, the nature of the internet is such that we cannot guarantee absolutely the security of any Personal Data you disclose online. Any Personal Data that you send via the Anderson Hacking Website to us is sent at your own risk.
CONTACT US
If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact us. In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact Mrs S Rainer, email: sue@AndersonHacking.com or write to her at Our registered office.:-Suite 1, Invicta Business Centre, Monument Way, Orbital Park, Ashford, Kent, TN24 0HB
You have the right to complain to the Information Commissioner’s Office at any time. It has enforcement powers and can investigate compliance with data protection laws: https://ico.org.uk/
COOKIES
A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages on the Anderson Hacking Website www.allaboutcookies.org is a user-friendly site which explains the terms used. The different types of impact that cookies can have on your privacy are as follows:
- Google Analytics (utmz, utma, utmb, utmc) This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie to evaluate your use of our website and compile reports for us on activity of our website.
- Back to list links (jssBacktoList) Only lasts for the current browsing session Records the last property list the user viewed.
How do I restrict or delete cookies? The cookies we use are essential for parts of the website to operate, some may have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.
Use of Pixels on our website: A pixel is an analytics tool that allows us to measure the effectiveness of our online advertising by understanding the actions people take on our website. At certain times, we use a pixel to assess visitor journeys, which allows us to run online advertising campaigns that retarget our site visitors, and a wider targeted audience, with relevant marketing information.
Legislation
The main legislation that applies to protecting your information is:-
- General Data Protection Regulations (UK) (GDPR UK)
- Data Protection Act 2018 (DPA)
- Human Rights Act 1998 (Article 8) (HRA)
- Privacy and Electronic Communications Regulations 2003 & 2011 (PECR)
- Money Laundering Regulations 2017
- Proceeds of Crime Act 2002
- The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regs 2019
- Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000
Data Time Stored
- For lettings we keep your information for 6 years + 1 after you have stopped using our service.
- For property sales we keep your information for 6 years + 1 year after the sale has been completed.
- For general enquiries and marketing, we will keep your information for 2 years.
- For block management we will keep your information for 7 years + 1 after you have stopped using our service.
- Any copies of ID documents needed to verify your identity will be kept on file for anti-money laundering for 5 years. For tenancy reference checks we will keep your information for 1 year.
Complaints Handling Procedure
As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP) which meets the regulatory requirements. Our CHP is divided into two Stages and gives Anderson Hacking the opportunity to review and consider your complaint in full. Sometimes things do go wrong and should you wish to register a complaint call us on 01797 224852 to advise or email:-info@andersonhacking.com and we will be happy to provide you with the details.
©Anderson Hacking 2025
